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Liviuv's avatar
Liviuv
Explorer | Level 3
2 years ago

No access to the email address linked to my account. How can I access if 2FA has been enabled?

Hi When i created my dropbox account i used an gmail account based on a random phone number.This bellow [email removed as per Community Guidelines]  Now when i try to log in it says that it is ...
account access
security
Liviuv's avatar
Liviuv
Explorer | Level 3
2 years ago

Hi,

I can create an email address but it not solve my problem.

I think it is impossible lose the data from the dropbox account .It has to be someone in charge to gain access to account using another way( a contact or a phone number were i can put my account credentials)

I expect a response can help me -no discussions that tell me all is impossible .

Thank you    

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

You can try to contact the support team regarding this matter by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

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