Not receiving the 6-digit security code email

Thanks for the update brodrig 

I just took a look on our system and I don't see a reply on your ticket. Could you try again? 

If you do and still have issues, you can let  us know and we'll reach out via email from our end to assist you further. 

i think i replied back to it. difficult to tell.

Hey brodrig, let me jump in here! 

Even if your case has been marked as solved, you should still be able to reply back to the agent working on it.

Can you try accessing the email chain directly through your email address? That way you should be able to reply back to it. 

To be frank, gaining access to an account I've paid for for several years should not be this difficult. I need a direct, clear resolution ASAP.

I went to reply and receive the following: 

Thanks for the ticket number, brodrig! I had a look at your convo with our support team and it seems that our agent is waiting for your reply, so that they can further assist you. 

Please make sure to respond back to them in the same email thread and they’ll investigate this for you (just make sure to reply at your earliest convenience, since the ticket may close automatically after a few days of inactivity).

Ticket #24974757: DB: Access

Thanks for clarifying, brodrig. Since you mentioned being in touch with our support team, can you send me your ticket number, so that I can have a look and guide you from there?

yes, i've checked it multiple times. Nothing there pertaining to the 6-digit security code.

Hey brodrig, sorry to see you're having this issue.

Have you also checked your spam folder, to see if the email ended up there?

Let me know what you find.