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Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
1 year ago
Solved

Not receiving the 6-digit security code

Hi  Dropbox,   Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
account access
security
  • Nancy's avatar
    Nancy
    1 year ago

    That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

Muratmurat's avatar
Muratmurat
Explorer | Level 3
1 year ago
Merhaba yaa kimse yokmu yetkili kacgundurdur msj atıyorum yardımcı olacak kimse yok. Dropbox um devre disi bırakılmış hotmailime şifre gelmiyor buyuzden dropbox sum acilmiyor
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi Muratmurat, could you clarify exactly what happens when trying to login? Is it Dropbox saying that your account is disabled, or is your email address itself disabled?

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Merhaba Muratmurat, giriş yapmaya çalıştığınızda tam olarak ne olduğunu açıklayabilir misiniz? Dropbox, hesabınızın devre dışı bırakıldığını mı söylüyor yoksa e-posta adresinizin kendisi mi devre dışı bırakıldı?

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