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Not receiving the 6-digit security code
Hi Dropbox,
Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit email. It is URGENT! Thanks
That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.
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- Resmen dalga geçiyoruz
- Duropboksumu açacak yardımcı olcak kimse yok
- Hannah
Dropbox Community Moderator
Merhaba Muratmurat, sorununuzla ilgili yardım almanın tek yolu Jay'in adımlarını takip etmek ve destek ekibimize ulaşmaktır.
Kendiniz bunu yapmakta sorun yaşıyorsanız bize bildirin.
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Hey Muratmurat, the only way to get help with your issue is to follow Jay's steps and reach out to our support team.
If you have trouble doing so yourself, let us know.
- Destek ekibinize nasıl.ulasacagim.hickimse cvp vermiyor yardımcı olmuyor biri bana yardımcı olsun olacaksa devre disi bırakılmış dropboksm var
- Hannah
Endişelenmeyin Muratmurat, az önce size bir e-posta gönderdim ve bu konuyu şirket içinde incelemeye devam edeceğiz.
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Don't worry, Muratmurat, I just sent you an email on my end and we will continue looking into this internally.
I am not receiving the 6 digit 2 factor code when I try to sign in. I have been trying for over 6 hours to resolve this issue but to no avail. I followed all the suggestions in the FAQ and have double checked my email and there is no problem on my end. They evidently have a problem sending the authorization codes in a timely manner and don't seem to care how disruptive this is to their customers. I can believe how inept this company is, there is no way to get any kind of technical support to resolve issues. I tried the chat but since I can't sign into my paid account it tells me that I don't have access to technical support. I submitted a support ticket, and it said it will take 1 to 2 days for a response. This level of arrogance of disregard for customers is hard to believe. They are quick to collect my payment every month but when it comes to providing customer support they hide behind a digital screen. Does anyone know how to contact Dropbox corporate to try and get a response to the nonexistent customer support? Does anyone at Dropbox even care that their customers are treated this way?
Benim 2 ci dropbox devredisi bırakmışsınız [removed per the Dropbox Community Guidelines]. bu dropboxsum devre disi
- Nancy
Scanmaster, can you send over the ticket number you should’ve received after submitting your support request?
I’d like to locate it in our system and see if I can leave an internal note for our team to see and further help.
Here it is.
- Nancy
Thanks for that, Scanmaster. I found your ticket and left an internal note. I can see though that one of our support agents has already replied back to you.
Please take some time to review their reply and respond back.
