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hashadz25's avatar
hashadz25
New member | Level 1
10 months ago

Not receiving the security code

Hello, I can't use dropbox anymore on my PC or iPad. When I try to log in it tells me it send a safety code to my connected email, but the code never arrives (not in the spam or elsewhere) What can I...
account access
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey hashadz25 - sorry to hear you're having issues with this.

If you've already checked your email's spam/junk folder and still can't find the email with the security code, may we reach out via email to have a further look internally?

Thanks!

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