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hashadz25's avatar
hashadz25
New member | Level 1
10 months ago

Not receiving the security code

Hello, I can't use dropbox anymore on my PC or iPad. When I try to log in it tells me it send a safety code to my connected email, but the code never arrives (not in the spam or elsewhere) What can I...
account access
Koshe1997's avatar
Koshe1997
New member | Level 1
10 months ago

Yes i did and cannot find, its also the same on my other accounts. But can you please reagerar out to me so i can get help to recover my accounts. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the update on this Koshe1997 - much appreciated.

    If you'd like further assistance with this, I'd recommend getting in touch with our support team through this form via an incognito window where you're not signed into any Dropbox account. 

    Just make sure to open a separate ticket for each of the accounts you're unable to access. 

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