Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

hashadz25's avatar
hashadz25
New member | Level 1
1 year ago

Not receiving the security code

Hello, I can't use dropbox anymore on my PC or iPad. When I try to log in it tells me it send a safety code to my connected email, but the code never arrives (not in the spam or elsewhere) What can I...
account access
Koshe1997's avatar
Koshe1997
New member | Level 1
1 year ago

No please can you send email to my email accounts [removed per the Community's Guidelines] and the email [removed per the Community's Guidelines] i cant login on either of them due to the 6 digit code i dont recieve to my hotmails. Please help me out, it have been like this for a couple of months, and i have been trying to get in touch with support without answers. So please can you send the emails to help me out to my 2 Dropbox accounts

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

I'm afraid I can only reach out to the email address that's linked to the Community profile you're writing from Koshe1997 

Did you try the form I suggested before and got an error or something else that bothered you perhaps? 

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!