Forum Discussion

hashadz25's avatar
hashadz25
New member | Level 1
10 months ago

Not receiving the security code

Hello, I can't use dropbox anymore on my PC or iPad. When I try to log in it tells me it send a safety code to my connected email, but the code never arrives (not in the spam or elsewhere) What can I...
account access
Koshe1997's avatar
Koshe1997
New member | Level 1
10 months ago

I’m writing from this profile just because i cant login and write from my other Emails…

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Koshe1997, since you’re having this issue with two separate Dropbox accounts, it’s best to log two separate tickets for each account, so that our support team can further assist (it doesn’t matter that you’re currently posting here from another Dropbox account or that you can't access neither of those accounts at the moment). 

Did you follow the exact steps Walter provided above and couldn’t open a ticket still? It’s important to log the tickets from this page via an incognito window where you’re NOT logged in to ANY Dropbox account (otherwise, you won’t see the same support options). 

If you’re still having issues with this after that though, please clarify what you see exactly or send me a screenshot and I’ll guide you from there.

Thanks!

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