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LoganBurke's avatar
LoganBurke
Explorer | Level 3
2 years ago

Not receiving the verification email

I've signed up and waited for a significant amount of time, but I'm unable to verify my account or view shared files because my activation email isn't arriving. I can't even speak to the support chat...
account access
Account Settings
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there, LoganBurke, thanks for letting us know about this.

 

Have you checked your spam folder, in case the verification email ended up there?

 

If not, add no-reply@dropbox.com to your email contacts and try again, to see if that helps.

 

Let me know how it goes.

LoganBurke's avatar
LoganBurke
Explorer | Level 3
2 years ago

Hi Hannah!

 

To confirm, I've been checking spam, and I've added the no-reply email to my contacts too. Still nothing so far

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, Logan.

     

    In that case, can I send you an email, to see what we can find out?

    • LoganBurke's avatar
      LoganBurke
      Explorer | Level 3
      2 years ago

      Sure!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks, Logan, you've got mail!

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