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Pham's avatar
Pham
Explorer | Level 3
5 years ago
Solved

Not receiving verification code to activate 2FA

Hi, I just registered my Dropbox account and want to active 2FA but did not receive verification code via sms. I've tried several times but still. How I can do? Thanks Pham  
account access
security
  • Hannah's avatar
    Hannah
    5 years ago
    Hey Pham, thanks for posting on our Community today!

    If you're not receiving the SMS with the security code, you may want to use an offline code generator, like an authenticator app.

    You can see more info about that here.

    Let me know how it goes.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It's possible there could be an issue with the SMS provider or the sending of the code itself. Just to clarify, does this mean you don't have the backup code generated at the time you set up the two-step verification?

JUEFS's avatar
JUEFS
Explorer | Level 3
3 years ago

I don't have a backup code. Everything is ok with the provider. SMS from google and apple and other services come.

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