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Pham's avatar
Pham
Explorer | Level 3
5 years ago
Solved

Not receiving verification code to activate 2FA

Hi,

I just registered my Dropbox account and want to active 2FA but did not receive verification code via sms. I've tried several times but still. How I can do?

Thanks

Pham

 

account access
security
  • Hannah's avatar
    Hannah
    5 years ago
    Hey Pham, thanks for posting on our Community today!

    If you're not receiving the SMS with the security code, you may want to use an offline code generator, like an authenticator app.

    You can see more info about that here.

    Let me know how it goes.

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In this case, we can open a ticket for you and look into your Dropbox account for any other possible options. 

     

    If you’re OK with that, please let us know and we’ll get things started.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Perfect, JUEFS. 

     

    I just opened a ticket for you. When possible, please reply back to it/let me know in case you can’t see it in your Dropbox email address.

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