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Not receiving verification email, how can I verify my account?
I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
106 Replies
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Good morning, I have already completed all the steps requested when the verification emails do not arrive (check spam and add the email indicated in the address book) but the verification email still does not arrive in my inbox
Hi, did you receive a response?
- Hi Shaz35,
May I know if you have the Dropbox Dekstop App installed in any of your devices and is logged in automatically to your Dropbox account? Or if you have the Dropbox Mobile App installed and logged in on your mobile device? Because you can actually obtain the verification codes in the notification section of the App ( bell icon ) usually located on the top right corner of your account screen just beside your profile picture or name initials. Let me know if this helps . Thank you Hi everyone
I am not receiving the verification email to verify the email I have logged in with.
I have looked in the spam folders and junk folders, but I am not getting anything.
This is also affecting me receiving shared folders as I am not getting them either.
Hi Megan,
Can you confirm the account type please? Was it Hotmail, Google etc as I don't appear to have received any messages.
Thanks.
Hi Megan,
Just checking you received my last message and have my email.
Thanks.
Hi Megan,
That's great - I take it you have my email address.
Thanks.
