Not receiving verification email, how can I verify my account?

I cannot receive the verification email. I've checked the spam folder and added the no-reply@dropbox.com to my contact account.

Please help me with this issue.

Sincerely,

Hodge

Hello, Are you sure that the email address associated with your Dropbox account is correct?

If it's correct, I suggest contacting your email service provider to troubleshoot further, as some email services have filters that may block certain emails.

or you can reach out to the Dropbox Support  team directly for assistance and open a ticket with them.

Hello, when I press the button to send a verification email so I can access shared documents, the email never sends. I have added no-reply@dropbox.com, and have tried on multiple days to get the verification email to send but it just never sends, no matter how many times I try. Does anybody know how to fix this?

Hey ZacharyHarvey, thanks for posting on our Community!

Do you have access to the email address linked to your Dropbox account that you need to access? If so, can you check your spam folder, to see if the email went there?

Let me know how it goes.

Hi Megan

I do have access to the email linked to my Dropbox account, I also have checked my spam account and there is no email from Dropbox there.

I'm having the same issue - I've added no-reply@dropbox.com to my address book, but I haven't received a verification email, and it's not appearing in my Spam/Junk folders or anywhere else. What are my options?

Hey PS24 & ZacharyHarvey - would it be OK if we reached out via email to have a further look internally?

In the meantime, have you tried clearing your browser's cache or using another browser to request the verification email? 

Yes, please go ahead and send me an email; I'm receiving other emails from Dropbox without issue. I have tried both clearing my cache and requesting it via a different browser; no success.

Thanks for your help resolving this issue. I've been able to verify my account!