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orchardhoa's avatar
orchardhoa
Explorer | Level 3
3 years ago
Solved

One-time security code does not show up in my Dropbox associated email account. How to resolve?

The one-time security code does not show up in my Dropbox associated email account. How would I resolve this issue?
account access
security
  • Walter's avatar
    Walter
    3 years ago

    Hey orchardhoa, sorry to hear about this.

     

    I'm not sure if this would do the trick, but could you try another browser and let us know how it goes?

     

    Thanks a bunch, Gary. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Welcome aboard the Community, orchardhoa!

 

Before we look into this further, can you please make sure to check your spam folder, and also add no-reply@dropbox.com to your email contacts, and then re-send the one-time code? It may help in your case.

 

Let me know how it goes.

  • orchardhoa's avatar
    orchardhoa
    Explorer | Level 3
    3 years ago

    The issue still exists. The SPAM folder is empty; the email address [removed per the Community's Guidelines] is listed in the contact list.

     

    The email address in question was once deleted, the organization changed hands, and now need access to the Dropbox account. The email address has been reestablished and now access is not available.

     

    Thank you for checking into this.

     

    gary

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey orchardhoa, sorry to hear about this.

       

      I'm not sure if this would do the trick, but could you try another browser and let us know how it goes?

       

      Thanks a bunch, Gary. 

      • orchardhoa's avatar
        orchardhoa
        Explorer | Level 3
        3 years ago

        Two different browsers, 260 miles apart, still does not solve the issue. 

         

        Thank you for the tip.

         

        gary

  • orchardhoa's avatar
    orchardhoa
    Explorer | Level 3
    3 years ago

    The last suggestion worked for us. Thank you so much.

     

    gary

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