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Forum Discussion
Our Dropbox for Business admin account has been taken over and we cannot get a hold of support
Does anyone know how to get assistance on a hacked account? Our CEOs business admin account has been compromised, and she has been kicked out. No one at Dropbox is answering our requests and there is...
Mark
Super User II
Super User IIAll you can do is log a ticket with support and wait I'm afraid (remembering it is a bank holiday weekend as well). DO NOT KEEP LOGGING TICKETS! If you do you just move yourself to the back of the queue everytime.
You can log them at http://www.dropbox.com/support while not logged in - even to here. So use something like an incognito window.
Why are we not able to speak to anyone, this is insane! This is an emergency situation. We work with government data. I have submitted 6 tickets now and no one is able to get back to me? Even though we pay a lot for this? Can you please help me in any way? This is serious stuff.
- Mark
I have submitted 6 tickets now and no one is able to get back to me
And everytime you've moved yourself to the back to the queue.
Try and close the newest ones at http://www.dropbox.com/support.
Can you please help me in any way?
No. I dont work for Dropbox sorry.
This is an emergency situation. We work with government data
You need to activate your Business Continuity plans and if needed restore from backups until Dropbox get back to you.
Oh well sorry I am taking it out on you. I thought you were connected! Do you really like DropBox if this is their customer service? I just cant believe it.
- Jay
Dropbox Community Moderator
Hi leadteam, we understand your frustration over this matter.
Could you let me know the ticket IDs you submitted in order to locate them in our system?
This will help me to assist further.
We have done a couple but the last one was: #24996989/#24996979/#24996967 Thanks
