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Forum Discussion
Our Dropbox for Business admin account has been taken over and we cannot get a hold of support
Does anyone know how to get assistance on a hacked account? Our CEOs business admin account has been compromised, and she has been kicked out. No one at Dropbox is answering our requests and there is...
Mark
Super User II
Super User III have submitted 6 tickets now and no one is able to get back to me
And everytime you've moved yourself to the back to the queue.
Try and close the newest ones at http://www.dropbox.com/support.
Can you please help me in any way?
No. I dont work for Dropbox sorry.
This is an emergency situation. We work with government data
You need to activate your Business Continuity plans and if needed restore from backups until Dropbox get back to you.
Oh well sorry I am taking it out on you. I thought you were connected! Do you really like DropBox if this is their customer service? I just cant believe it.
- Mark
To me an acceptable response is 24 to 48 hours (working). Unless you are paying for expediated support then you cannot expect things to be done instantaniously - especially over a Bank Holiday weekend.
For the products and services I cannot be without I have paid redundancy and backup systems in place based upon business continuity plans and risk assessments.
Well then you have never worked with serious data before and hackers. We expect high security as a paying customer...quite frankly we have to work on the weekends too. So, we would rather have customer service than nothing, this impacts people's lives. The least we ask for is a response.
