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leadteam's avatar
leadteam
New member | Level 2
8 months ago

Our Dropbox for Business admin account has been taken over and we cannot get a hold of support

Does anyone know how to get assistance on a hacked account? Our CEOs business admin account has been compromised, and she has been kicked out. No one at Dropbox is answering our requests and there is...
account access
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi leadteam, we understand your frustration over this matter.

Could you let me know the ticket IDs you submitted in order to locate them in our system?

This will help me to assist further.

leadteam's avatar
leadteam
New member | Level 2
8 months ago

Last two are: #24996896 and #24996386

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey leadteam, sorry to hear about that! 

    I truly understand how frustrating the situation must be for you and your team.

    Please know that your concerns are important to us. I checked, and saw that one of your tickets have been escalated to our specialized team, and they will be in touch with you as soon as possible.

    Thank you for your patience, and understanding! 

    • leadteam's avatar
      leadteam
      New member | Level 2
      8 months ago

      Megan thank you! I got the email from Devin. I appreciate the help sincerely!

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