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leadteam's avatar
leadteam
New member | Level 2
8 months ago

Our Dropbox for Business admin account has been taken over and we cannot get a hold of support

Does anyone know how to get assistance on a hacked account? Our CEOs business admin account has been compromised, and she has been kicked out. No one at Dropbox is answering our requests and there is no direct number to talk to a real human. We are panicking since we work with very important data and have deadlines. We need help! She cannot access her account at all, and it is the admin account, therefor she cannot put in a request. We are a paying customer as well. SO frustrating!!

account access
security

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  • leadteam's avatar
    leadteam
    New member | Level 2
    8 months ago

    Megan thank you! I got the email from Devin. I appreciate the help sincerely!

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