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RobySeek's avatar
RobySeek
New member | Level 2
4 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
account access
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
Bjorn13's avatar
Bjorn13
Explorer | Level 3
3 years ago

Megan 

 

Hi, the reason is that the mail was sent to the user with no copy to me. I was informed 2 days later. She do not know what to answer due to limited PC knowledge and she has asked me to help her out and confirmed that to you by email. She is were much up and running, but at 75 she do not handle PC's as we do...

 

But, she sent me the mail so I will reply for her.

Bjorn13's avatar
Bjorn13
Explorer | Level 3
3 years ago

Megan 

The user receive a password reset mail directly from Dropbox support and it worked. The password is reset and Dropbox is up and running.

Thanks !

  • jawan's avatar
    jawan
    Explorer | Level 3
    3 years ago

    Hi Dropbox

    i am having trouble getting into admin account for dropbox, i have tried resetting password email but that never arrives.

    please help. I have tried adding no-reply email to contacts as well, tried different browsers.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi jawan, thanks for posting here! 

     

    Have you by any chance tried an incognito mode on your browser? If you haven't, would you mind giving this one a go? 

     

    Thanks a bunch! Let me know how it goes. 

  • jawan's avatar
    jawan
    Explorer | Level 3
    3 years ago

    Hi Megan

    thanks for your response

    I am afraid using Incognito did not help, it says email sent but nothing comes through.

    Tested mailbox  and it receives from internal and external senders.

     

    thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jawan!

     

    Just sent you an email, please have a look and respond back to me, in order for us to work closely on this.

     

    Thanks!

  • jawan's avatar
    jawan
    Explorer | Level 3
    3 years ago

    @Megan

    sorry its the different email address that I am using that has issue, I cant login into dropbox with that account, hence I am using this one.

    how can I give you the email address. ?

    thanks

  • jawan's avatar
    jawan
    Explorer | Level 3
    3 years ago

    Megan 

    can you please resend the email you sent, i had to create mailbox for this user.

    thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jawan, sorry to jump in here!

     

    Are you still having an issue with this? Do you still need us to reach out again?

  • jawan's avatar
    jawan
    Explorer | Level 3
    3 years ago

    Megan 

    thank you all good now

    not sure what happened in the background but I am receiving password reset email now.

     

  • Rickdb82's avatar
    Rickdb82
    New member | Level 2
    3 years ago

    I am having the same problem. I tried every suggestion in this thread.

     

    Could somebody contact me and help me out? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Rickdb82, no worries, I just sent you an email, so we can look into this internally.

     

    Cheers!

  • Albaroody's avatar
    Albaroody
    Explorer | Level 4
    3 years ago

    I have been following this page for an answer to a siimilar problem

     

    I remember my password and it logs me in, but after that it asks me to get a 6 digit number from the inbox, when I do I don't get any messages, I have added no-reply to the contacts but nothing works, FYI I'm currently logging in from my personal account that doesn't have this problem.

     

    I hope someone would help me figure this out.

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