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RobySeek's avatar
RobySeek
New member | Level 2
4 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
account access
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
rayvanb's avatar
rayvanb
Explorer | Level 4
3 years ago

For me neither

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi DANRAT, rayvanb, are you using any custom domains for your email address, or is there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • rayvanb's avatar
    rayvanb
    Explorer | Level 4
    3 years ago

    I use Microsoft as my mailprovider. I assume they didn't block any of your servers as that may cause issues for a lot of people.

  • DANRAT's avatar
    DANRAT
    Explorer | Level 4
    3 years ago
    As far as I know there should be none
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for clarifying that for us rayvanb & DANRAT. Would it be OK if we reach out via email to have a further look internally at this point?

       

      Let us know and we'll use the email address that's connected to your profile here on our Community. 

      • rayvanb's avatar
        rayvanb
        Explorer | Level 4
        3 years ago
        That would be fine and great. Hope to hear from you soon.

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