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RobySeek's avatar
RobySeek
New member | Level 2
4 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
account access
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
DANRAT's avatar
DANRAT
Explorer | Level 4
3 years ago
As far as I know there should be none
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for clarifying that for us rayvanb & DANRAT. Would it be OK if we reach out via email to have a further look internally at this point?

 

Let us know and we'll use the email address that's connected to your profile here on our Community. 

  • rayvanb's avatar
    rayvanb
    Explorer | Level 4
    3 years ago
    That would be fine and great. Hope to hear from you soon.

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