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RobySeek's avatar
RobySeek
New member | Level 2
4 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
account access
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jshynn & Albaroody, sorry to jump in here, but could you check your email's junk/spam folder for the email to reset your password?

 

If you can't find it, let us know and we'll reach out via email to investigate further. 

Albaroody's avatar
Albaroody
Explorer | Level 4
3 years ago

hey Walter,

The message that I was supposed to get was a 6 digit OTP, I didn't get it yet, how can I send you the address that I have a problem with?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I can send you an email to the email address that's associated with your profile here on the Community Albaroody

     

    Let me know if that'd be fine with you.

     

    As for you rayvanb, please have a look at your email's inbox and we'll take it from there - I just sent you a message!

    • Albaroody's avatar
      Albaroody
      Explorer | Level 4
      3 years ago

      Please do send me an email and I will point to the account with the problem in a response email

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Sure thing Albaroody - you've got :envelope: 

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