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RobySeek's avatar
RobySeek
New member | Level 2
4 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
account access
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Since that email appears to be on a custom domain, have you tried contacting your IT team to see if the emails from Dropbox are being blocked from reaching the inbox, or directed straight to the spam/junk folder?

aanna_o's avatar
aanna_o
Explorer | Level 3
3 years ago

Jay Yes I checked all the other possible folders. I don't receive the password reset email.
Is it possible to do it another way? We have a lot of files saved in dropbox and we need them.

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