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RLAZ's avatar
RLAZ
New member | Level 2
2 months ago

Personal files not available since Dropbox team was 'disbanded'

Dropbox Plan - Plus, Personal Account Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? iPhone, Macbook Pro Question or Issue I...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi RLAZ, thanks for contacting us!

Just for clarification, did they delete the entire Dropbox team, including all member accounts, or did they convert your account back to a Basic personal plan before deleting the team?

Do you see any of your missing files on the Dropbox site on this page?

This will help me to assist further!

RLAZ's avatar
RLAZ
New member | Level 2
2 months ago

The team account is not deleted, they just removed the accounts. I was advised (via a message in dropbox) that my account was converted to a personal account (see below). I was able to access my files  my own in my account (so maybe they could see them too, I'm not sure). I do not see any of my files on that page that you referenced. Those are files that belong to the non-profit.

Thanks for responding so quickly! Much appreciated.

Randi

  • RLAZ's avatar
    RLAZ
    New member | Level 2
    2 months ago

    To clarify - I was able to see and access my files until they disbanded the team. Now I can only see them but cannot open them.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 months ago
      RLAZ wrote:

      Now I can only see them but cannot open them.

      Can you post a screengrab of the error messages?

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