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RLAZ's avatar
RLAZ
New member | Level 2
2 months ago

Personal files not available since Dropbox team was 'disbanded'

Dropbox Plan - Plus, Personal Account Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? iPhone, Macbook Pro Question or Issue I...
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RLAZ's avatar
RLAZ
New member | Level 2
2 months ago

This is from the Dropbox folder that is no longer working. If you look to the sidebar you'll see that there is a NEW dropbox folder that was newly created when I upgraded, I guess? It's empty though. I unsuccessfully tried transferring files (drag and drop, also tried uploading to Dropbox).

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

As it says at the top that 'This is an unlinked Dropbox', this means it isn't live or connected to any account. 

You'll need to sign into the correct account in the Dropbox desktop application. Have you tried signing out of the account and signing back in using these steps?

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