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dancinggrace's avatar
dancinggrace
New member | Level 2
1 month ago

Phone verification issue - no backup codes and no connected devices

java, did you get an answer to your issue. can you login to dropbox eventually?  Ihave the same phone verification problem.  I don’t have backup code, no connected device. Tried very thing including norecognido mode. Still can‘t login……

account access
security
two factor authentication

1 Reply

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey dancinggrace, thanks for reaching out to us.

    I moved your post to a new thread, since the one you posted in was pretty old.

    Since you're having an issue with your two-step verification, I'd suggest reaching out to our support team directly.

    To do so, open a private browsing/incognito window on your browser and go to this page.

    Provide the appropriate info and send you request.

    Let me know once you have your ticket number!

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