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lyw7288's avatar
lyw7288
Explorer | Level 4
3 years ago

Ransomware has changed my Dropbox email address

I recently suffered a ransomware attack that ends up corrupting my computer and dropbox files.

Even I cannot login with my ID [removed per the Dropbox Community Guidelines]

When I first logged in with my existing ID, I was told that I had to sign up for a new membership, and the 2TB account I originally subscribed to was also missing.

When I checked the shared folder access account, my dropbox email changed to tenrewop@**bleep**.li (maybe hacked ID)

I think files are not encrypted until now.

Please check the problem and see if the data recovery or email account is available again!!!

 

 

5 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey lyw7288, sorry to hear about this.

     

    Do you still have access to the email address associated with your account?

     

    If so, can I send you an email, to see what we can do?

     

    Let me know.

  • lyw7288's avatar
    lyw7288
    Explorer | Level 4
    3 years ago
    5-6 hours ago,
    a hacker changed my dropbox id using my google email.
    And the email regarding change of id was inside trash category
  • lyw7288's avatar
    lyw7288
    Explorer | Level 4
    3 years ago
    I never changed my account.
    This(tenrewop@**bleep**.li) is not the email address I changed. Currently, my computer is caught in ransomware. I think the hacker intentionally changed it to another ID about 5-6 hours ago. So, if I log in with my Google ID now, i am asked to create a new Dropbox ID, and the 2TB capacity i originally subscribed to is gone.

    For now, I have changed the password of the Google ID account linked to the dropbox.

    Please respond quickly
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional info, lyw7288.

     

    Have you perhaps already reached out to our support team about this yourself?

     

    If so, can you please send me the ticket number for your communication?

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