Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
Re: Can't log in "Previous sign-in interrupted" error
Hello,
I have a new Windows laptop. I have dowloaded Dropbox and I am trying to sign in to my buisenss account (I don't have any other account).
It opens the browser, I enter my company details, and when it goes back to the software, it can't sign in with the following Error message:
"Previous sign in interrupted. Please try again"
I have tried multiple times, uninstall the program and re-install it.
I have followed the threads here in the community and tried to clear the cache in the browser, as well as using different browsers.
I have tried to download what is referred to as "offline installer" but it is the same.
What to do?
3 Replies
Replies have been turned off for this discussion
Hi Hannah,
No, it does not help.
The 'Connect a computer' option on the app just linking to the download of the desktop software.
I still cannot connect to Dropbox on my new laptop.
The IT guy of my company managed to solve it.
He deleted some of the devices that were connected to my account, after which, it was able to log in to Dropbox on my new laptop.
