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Nadav1's avatar
Nadav1
Explorer | Level 3
3 years ago

Re: Can't log in "Previous sign-in interrupted" error

Hello,

I have a new Windows laptop. I have dowloaded Dropbox and I am trying to sign in to my buisenss account (I don't have any other account).

It opens the browser, I enter my company details, and when it goes back to the software, it can't sign in with the following Error message:

"Previous sign in interrupted. Please try again"

I have tried multiple times, uninstall the program and re-install it.

I have followed the threads here in the community and tried to clear the cache in the browser, as well as using different browsers.

I have tried to download what is referred to as "offline installer" but it is the same.

What to do?

3 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Nadav1, sorry to see you're having this issue.

     

    Can you check Maddux's workaround above, to see if it helps you as well?

  • Nadav1's avatar
    Nadav1
    Explorer | Level 3
    3 years ago

    Hi Hannah,

    No, it does not help.

    The 'Connect a computer' option on the app just linking to the download of the desktop software.

    I still cannot connect to Dropbox on my new laptop.

     

  • Nadav1's avatar
    Nadav1
    Explorer | Level 3
    3 years ago

    The IT guy of my company managed to solve it.

    He deleted some of the devices that were connected to my account, after which, it was able to log in to Dropbox on my new laptop.

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