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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

Re: Error when trying to receive a text message code for 2FA

You need to log a ticket at http://www.dropbox.com/support for help. Note that it may not be possible to get access to the account.  

Chelsea2 wrote:

Backup codes -- I do not have (who actually saves these!! I will once this fiasco is over).

When setting up you have to confirm you've done this and agree that without your account is possibly unrecoverable. 

See https://help.dropbox.com/account-access/issues-2-factor-authentication for more info. 

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