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Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago

Re: Locked out of my Dropbox account due to two-factor authentication

Unfortunately the only people who can help is Dropbox support and if you dont have the 2FA security information the account is almost certainly lost. 

2FA can only be set up by somebody authorised to access the account - i.e. you OR a bad actor, but, to do that they'd needed to know your username/password. Its unusual for them to leave email the same and set 2FA up, so, my guess here (and note I do not work for Dropbox) is that you have set it up accidentally. 

When you set up 2FA you are forced to confirm you've downloaded the recovery security codes. They are part of the process of setting it up. 

I have a feeling there is nothing anybody can do here as you've already been in contact with support who have said they cannot assist. 

Sorry :(

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