We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
"Two-factor authentication text message couldn't be sent" error. I can't access my Dropbox account.
I am part of a group, however today I cannot log into the account from multiple PCs. Tried many times and now I cannot even try because too many attempts.
3 Replies
- Mark
Super User II
Use your emergency backup codes instead to access the account that way.
- Nancy
Dropbox Community Moderator
Hi from me as well, creativeadvantech! I just wanted to mention that our team is already aware of this issue.
A third-party communications platform that facilitates SMS delivery for Dropbox via telecom carriers is currently experiencing some service disruption. Their engineering team is actively working to resolve this. We’re closely monitoring the situation and will share an update once it has been resolved.
- Neal Mc
Community Manager
Thanks for reporting this issue. I’m happy to report that the issue you mentioned is now fixed and should be working properly.
Apologies for any inconvenience this may have caused, and thanks again for bringing this to our attention.
Please let me know if you need further assistance.
