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Krdh's avatar
Krdh
New member | Level 2
3 years ago

Re: Login Access code going to an old email

How can I log in to a Dropbox account for which the email address is now inactive. To be clear, the address does not work and cannot be reactivated. Dropbox asks me to enter a code sent to this nonexistent address. surely this situation arises occasionally, yet dropbox seems to have no procedure to address it. I have the userID (email address) and password.

Any workaround would be much appreciated.

A member posted that Dropbox support had resolved this problem for him, but he did not share it as requested.

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago
    Krdh wrote:
    How can I log in to a Dropbox account for which the email address is now inactive. To be clear, the address does not work and cannot be reactivated. Dropbox asks me to enter a code sent to this nonexistent address. surely this situation arises occasionally, yet dropbox seems to have no procedure to address it. I have the userID (email address) and password.

    Any workaround would be much appreciated.

    A member posted that Dropbox support had resolved this problem for him, but he did not share it as requested.

    Its not always possible you can get access, however, the ONLY way is to contact support at www.dropbox.com/support while NOT logged in to any account or the forums (maybe use an incognito window) and click on the account log on issues button.

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