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1895rugby's avatar
1895rugby
Explorer | Level 3
4 years ago
Solved

Login Access code going to an old email

authorisation code is being sent to an old email address - the primary email - which is no longer accessible. The account does have a secondary email  - can the code be sent to the secondary email?
account access
security
  • Hannah's avatar
    Hannah
    3 years ago

    Hey 1895rugby, welcome to our Community.

     

    Unfortunately, there's no way to send this email to your secondary address.

     

    Do you have any devices already linked/logged in to this account perhaps?

     

    Keep me posted.

Krdh's avatar
Krdh
New member | Level 2
3 years ago
How can I log in to a Dropbox account for which the email address is now inactive. To be clear, the address does not work and cannot be reactivated. Dropbox asks me to enter a code sent to this nonexistent address. surely this situation arises occasionally, yet dropbox seems to have no procedure to address it. I have the userID (email address) and password.

Any workaround would be much appreciated.

A member posted that Dropbox support had resolved this problem for him, but he did not share it as requested.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago
Krdh wrote:
How can I log in to a Dropbox account for which the email address is now inactive. To be clear, the address does not work and cannot be reactivated. Dropbox asks me to enter a code sent to this nonexistent address. surely this situation arises occasionally, yet dropbox seems to have no procedure to address it. I have the userID (email address) and password.

Any workaround would be much appreciated.

A member posted that Dropbox support had resolved this problem for him, but he did not share it as requested.

Its not always possible you can get access, however, the ONLY way is to contact support at www.dropbox.com/support while NOT logged in to any account or the forums (maybe use an incognito window) and click on the account log on issues button.

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