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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Re: Unable to delete account (Error 500)

Hey there jhurtado​ - thanks for flagging this with us.

Since this persists across multiple web browsers, I've just gone ahead and sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

Thanks!

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  • jhurtado's avatar
    jhurtado
    New member | Level 2
    3 months ago

    I had some initial contact from support via email, but have not received any additional communication since last Tuesday.  I'm still having the same issue.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey jhurtado​, thanks for the heads up! 

    I definitely see where you're coming from, and how important that is to you. 

    I deeply appreciate your patience while our team is working to resolve this. I've left an internal note for the agent working on your case.

    Hang tight, and they'll get back to you as soon as possible. Thank you so much! 

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