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jhurtado's avatar
jhurtado
New member | Level 2
3 months ago

Unable to delete account (Error 500)

Dropbox Basic membership Question or Issue When I try to delete the account, I get an error 500 error on the last step.  I do not have any pending downgrade from a higher tier, and I have tried on ...
Create or delete account
Error Messages
Web
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey there jhurtado​ - thanks for flagging this with us.

Since this persists across multiple web browsers, I've just gone ahead and sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

Thanks!

  • jhurtado's avatar
    jhurtado
    New member | Level 2
    3 months ago

    I had some initial contact from support via email, but have not received any additional communication since last Tuesday.  I'm still having the same issue.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Hey jhurtado​, thanks for the heads up! 

      I definitely see where you're coming from, and how important that is to you. 

      I deeply appreciate your patience while our team is working to resolve this. I've left an internal note for the agent working on your case.

      Hang tight, and they'll get back to you as soon as possible. Thank you so much! 

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