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Forum Discussion
radenkovic
3 years agoHelpful | Level 5
Received 3 2FA emails in one minute, but 2FA was not enabled on my account
Hi all,
A strange thing happened today, I've received 3 emails in sequence with content:
Hi [MY FIRST NAME],
Finish signing in to Dropbox with this one-time security code...
willywonka
3 years agoHelpful | Level 5
Hi,
I had the exact same problem, 3 emails within 1-2 minutes. And it was definetely not me.
I contacted support and they were completely useless. I even upgraded my account just to be able to chat to support, as someone having my password would require me to update a lot of accounts not just dropbox, but nobody was able to give me a straight answer.
Here is what i have found so far per dropbox's own FAQs.
https://help.dropbox.com/account-access/one-time-code
There are 2 types of emails, one that says something like "if it was not you, click here to change your password", and the other one that says "if it was not you, don't worry".
But why on earth would i not worry if someone compromised my password? Makes no sense.
So i try to understand, in what situation would this email be triggered, unless someone has my password?
On a final note: I did today try to log in myself, from an unusual browser and using a vpn, in order to trigger a warning on purpose. I did receive the email that says something like "if it was not you, click here". So this confirms, if someone has your password, you will receive that kind of email. But the question remains, what is the point of the other email that says "don't worry"?
If anyone can answer this question would be great, because i totally freaked out over the last few days trying to find the answer to this.
thank you!
arana
3 years agoHelpful | Level 6
"Someone has access to your password but don't worry they can't yet get to your dropbox account" is not a good message to receive in an email.
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