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Forum Discussion

radenkovic's avatar
radenkovic
Helpful | Level 5
3 years ago

Received 3 2FA emails in one minute, but 2FA was not enabled on my account

Hi all,   A strange thing happened today, I've received 3 emails  in sequence with content:       Hi [MY FIRST NAME], Finish signing in to Dropbox with this one-time security code...
account access
security
willywonka's avatar
willywonka
Helpful | Level 5
3 years ago

Hi, 

 

can you reach out to me via email as well? as the exact same thing happened to me. Thank you

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Not a problem, willywonka!

 

I just sent you an email as well, so make sure to get back to me, when you have a chance.

  • Randy90's avatar
    Randy90
    Helpful | Level 5
    3 years ago
    Just chiming in to say I have also been hit with the 3 emails in the span of less than a minute.

    This is happening too many times now to be a coincidence, fortunately I don’t have any sensitive files on my account but that’s not the point, a LOT of people are getting these 3 OTP emails in quick succession for it to just be brushed off, as someone said in this thread earlier there has to be either a bug/glitch or a security flaw with Dropbox itself.
    • radenkovic's avatar
      radenkovic
      Helpful | Level 5
      3 years ago

      I think you should open support tickets, as for now Dropbox support is clearly ignoring the issue, I am getting only generic responses to change my password and other usual stuff. However, there are a lot of indications that the problem actually exists on Dropbox side.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi guys, for anyone still facing this, can I send you an email, in order for us to have a closer look into this?

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