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Forum Discussion
Received 3 2FA emails in one minute, but 2FA was not enabled on my account
Hi all,
A strange thing happened today, I've received 3 emails in sequence with content:
Hi [MY FIRST NAME],
Finish signing in to Dropbox with this one-time security code...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorNot a problem, willywonka!
I just sent you an email as well, so make sure to get back to me, when you have a chance.
Just chiming in to say I have also been hit with the 3 emails in the span of less than a minute.
This is happening too many times now to be a coincidence, fortunately I don’t have any sensitive files on my account but that’s not the point, a LOT of people are getting these 3 OTP emails in quick succession for it to just be brushed off, as someone said in this thread earlier there has to be either a bug/glitch or a security flaw with Dropbox itself.
This is happening too many times now to be a coincidence, fortunately I don’t have any sensitive files on my account but that’s not the point, a LOT of people are getting these 3 OTP emails in quick succession for it to just be brushed off, as someone said in this thread earlier there has to be either a bug/glitch or a security flaw with Dropbox itself.
I think you should open support tickets, as for now Dropbox support is clearly ignoring the issue, I am getting only generic responses to change my password and other usual stuff. However, there are a lot of indications that the problem actually exists on Dropbox side.
- Megan
Hi guys, for anyone still facing this, can I send you an email, in order for us to have a closer look into this?
I am copy pasting the email i received from support down below. However, this email seems quite useless and does not answer the main question which is : How is that email triggered unless someone has the correct password?
I am assuming everyone received the same email as i am pasting here?
---
"Thank you for your patience as we are reviewing your case regarding the emails you received. I am a member of the Dropbox team.
I can confirm that the email that you have received is a legitimate email from Dropbox. You were sent this message because you have recently attempted to log in to your account. You will need to enter this verification code to complete the sign in process. This is not linked to 2 step verification and is an automated safety feature for your account.
We have implemented this to prevent abuse on your account. If you continue to receive these emails and you are not attempting to log in, we would recommend changing the email address connected to your account and securing your account by doing the following:
If you haven't done so already, please change your Dropbox account password, which you can do by clicking the link below and following the on-screen prompts:
Please note: Dropbox recommends strong passwords that are not used for any other website or service. Once you change your password, the change will become effective immediately on all computers and devices linked to your account.
Change the password to the email address you use for your Dropbox account. Again, choose a strong password that you don't use for any other service (including Dropbox).
For added security, we recommend that you enable two-step verification, which protects your account even if your password is compromised. Once enabled, Dropbox will require a six-digit code in addition to your password when signing in to the Dropbox website or linking a new device. To learn more, please see:
If you are having trouble logging in or if you have any further questions, please let me know and I will be happy to help.
Regards"
