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kdsnflk987's avatar
kdsnflk987
New member | Level 2
2 years ago
Solved

Received unrequested 6-digit verification code on my phone

Hi, so I was recently hacked (someone gaine access to all of my (unique) passwords) which I changed from a secure device promptly after.   A couple of hours ago I received 6-digit verification code...
Dropbox Passwords
Mobile
security
  • Jay's avatar
    Jay
    2 years ago

    The security code can be triggered by different events, so it could have been things other than a valid email and password combination. 

     

    To be certain for your own security, however, I'd recommend resetting thee Dropbox password.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi kdsnflk987 , thanks for bringing this to our attention.

 

First of all, are you able to see the login attempt on this page on your account?

 

This will help me to assist further!

  • kdsnflk987's avatar
    kdsnflk987
    New member | Level 2
    2 years ago

    Hi Jay, thanks for the quick reply. All I can see are the currently logged in devices, which are all mine.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Is that the same for the browser sessions? Do the IP addresses match your own device?

      • kdsnflk987's avatar
        kdsnflk987
        New member | Level 2
        2 years ago

        Yes

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