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CosmicPlumber's avatar
CosmicPlumber
Helpful | Level 5
3 years ago
Solved

Remote Management Access by Dropbox Inc. on my Mac laptop

I have a problem with Dropbox that is not related to my own Dropbox account. I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting u...
account access
security
  • Sam DBX's avatar
    Sam DBX
    3 years ago

    Hi all,

     

    If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

     

    Thank you,

    Sam 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi NewOutlook, as you mentioned you're in a similar situation, could you let us know more detail about what you're seeing?

A photo of the login screen (without any personal info) would also help us greatly.

NewOutlook's avatar
NewOutlook
Explorer | Level 3
8 months ago

Sure, I was trying to install a new iOS on a mac mini 2014 I just received, but after going through the installation, I got a popup that said 'Remote Management' and it said something along the lines of 'This computer can be monitored by Dropbox'.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey NewOutlook, in this case, can we go ahead and log a ticket for you to the email address that’s linked to your Community profile here?

    • NewOutlook's avatar
      NewOutlook
      Explorer | Level 3
      8 months ago

      Yes please thank you.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 months ago

        No problem, NewOutlook! Please reply to my email and we’ll check this further.

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