Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Remote Management Access by Dropbox Inc. on my Mac laptop
I have a problem with Dropbox that is not related to my own Dropbox account.
I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting up the computer -even external drives. I need a contact at Dropbox to resolve this.
Context: I bought the laptop used on Craigslist. Apparently, it used to belong to Dropbox Inc. and brings up a remote management login window when trying to re/install the system, which only became evident when trying to upgrade OS now. I was only able to restore the laptop from a clone, but now the laptop brings up the notification "Dropbox can manage your computer".
Request: I would like to get Dropbox to either claim their computer or deactivate their security network. I would be grateful for who do contact (email/phone) for this.
Alternatively, is there something I can do? Trying to understand my options.
Thank You for your expertise and commiseration.
28 Replies
Replies have been turned off for this discussion
- I don't know how to add images on this text area so i can provide my SN hope you can remove it, appreciate
- Walter
Dropbox Community Moderator
Hey gelimujiao, sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there.
- Sam DBX
Community Manager
Thank you for following up.
I did that. Someone got back to me, and then went radio silent. So are you guys just checking if it’s a problem for you, or are you actually interested in helping us to get this resolved?- I have same situation with CosmicPlumber. I'm still waiting for the collection box as you told me. I even asked for how long it could take but no answer from you.
- Sam DBX
I'm experiencing issues with a remote management access by Dropbox Inc. Same issue as this user.
I recently purchased a used Mac a few weeks ago. I just re-installed the OS and received this notification after the installation process. I was able to bypass the prompt to use the computer, but the prompt appears constantly. Would like to get this computer removed from the Dropbox network.
Please email me with any details you need to check and verify my computer is not on your network for remove access.
Thanks,
- Walter
Hey jason702 - did you try contacting our support team as Sam suggested?
If you did and got a ticket number from our system, please feel free to share it with us here so that we can look it up as well if needed.
Otherwise, let us know if you'd like us to reach out from our end instead, to look further into this.
Hey Walter, I tried finding a way to submit a ticket but was only able to find this form. Can you reach out from your end to start the process with support. Thanks
