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Remove security code verification, so we can access the account even without email access.
Hi,
While I perfectly know why one would want to have 2fa on their account, this is something I chose *not to* activate. Now for some time Dropbox actually forces us to have access to the email on top of the password. I want to be able to deactivate this setting. I want to be able to access Dropbox at times I don't have access to my email.
thomsardou wrote:
While I perfectly know why one would want to have 2fa on their account, this is something I chose *not to* activate. Now for some time Dropbox actually forces us to have access to the email on top of the password.If you have two-step verification enabled on your account, refer to the following help article to disable it.
If you don't have it enabled and you're still receiving a request for a code, then what you're seeing isn't two-step verification; it's a one-time security code, and Dropbox will request them when they feel the sign in attempt is suspicious. These types of security codes cannot be disabled.
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If you no longer have acces to the email off signing up time, you can NOT acces your dropbox from other countries than your home country.
(No exception, only option is to answer a sheet of impossible to remember questions like, "which date/month did you sign up for dropbox")
Because Dropbox deems a log in from another country suspicious, and you can not choose which email to recieve there forced verification code to.
A stupid assumtion and a meaningless restriction.Thank you very much Nancy. I’ll check my email soon.
- Nancy
Dropbox Community Moderator
gotghosted, I found your ticket in our system and I can see our support agent has replied back to you. Please check their email as soon as possible.
Well I hope they reply to my second ticket at least. If not here’s my first ticket number: Ticket #23691631
- Mark
Super User II
gotghosted wrote:
Im sorry to say this, but I don't think that will help me. I have already submitted 2 support tickets for my issue, and have not heard back for the first. Thank you anyways.
That is the only way of getting assistance I'm afraid.
It maybe that Dropbox arent able to assist. They have said this on multiple occasions - if you loose access to the email access to the account is almost certainly lost.
Im sorry to say this, but I don't think that will help me. I have already submitted 2 support tickets for my issue, and have not heard back for the first. Thank you anyways.
- Mark
gotghosted wrote:
Just chiming in to say I also have been having issues with this ever since changing routers, and since the email for one of my accounts got deactivated, I cannot regain access using the one time code at all.
Just chiming in to say I also have been having issues with this ever since changing routers, and since the email for one of my accounts got deactivated, I cannot regain access using the one time code at all.
The issue that I have is I use a password manager, that hasn't been hacked and store the file on dropbox. Since I dont know any passwords or logins to any site I solely rely on dropbox to provide the file to me when I need it. If I were to lose access to email, phone and everything else I would nee to access my dropbox to regain access to everything. This is a feature that I critically need. Without it dropbox is useless 100% for me!
- Rich
JennJD10 wrote:
It's like 2 -step authentication is activated but only when I log-in from my devices. Everyone else is able to log-in without being asked for a code. We have verified the Settings and 2-step authentication is disabled.
One more piece of information...
What you're seeing isn't the two-step verification process which sends a code at every sign-on. This is a one-time security code which Dropbox will send when it doesn't recognize the device you're signing in from, or if it feels the sign-on attempt is suspicious.
Also, take what Mark and Walter stated seriously. If you're on an actual Business account, each member of your team can sign in to a Team space using their own account without having to share credentials, and they would have access to the same files. If you're all using one single email address and password, then you're not on a Business account; you're on an individual account, and sharing the credentials for that account is against the Terms.
