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Fakeemailcheck's avatar
Fakeemailcheck
New member | Level 2
2 years ago

Safe to block emails from @email.dropbox.com?

We are receiving a lot of emails claiming to be from Dropbox. They all contain the same domain of @email.dropbox.com. I checked The domains that Dropbox uses in an official capacity - Dropbox Help an...
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Fakeemailcheck, let's jump right into this! 

 

Can you confirm and let me know what's in these emails that you receive from Dropbox Email.dropbox.com?

 

Keep me posted, and we'll take it from there!

Fakeemailcheck's avatar
Fakeemailcheck
New member | Level 2
2 years ago

The emails typically contain one-time security codes, notifications of connecting new apps to dropbox, and reminders of documents shared by another person. The emails always have a long sting of text followed by the mentioned domain, such as 010001881ee3cae3-32dfa7df-1d6e-435e-92d1-5c0ff9c7f27c-0000000@email.dropbox.com . Any links involved go to dropbox pages that I am unable to access because I'm not the intended recipient

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Fakeemailcheck, can you send me a screenshot of the email address you mentioned, along with the body of the email, please?

    • AdminSFCOS's avatar
      AdminSFCOS
      New member | Level 2
      1 year ago

      Hi, 

       

      We have been receiving emails from that same domain and its not listed on your list of official dropbox domains, here it is the email and sender info, we want to know if this is legit email

       

       

      this is the email

       

       

       

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey AdminSFCOS, I hope you're doing well!

         

        It seems this is a legitimately Dropbox email, informing you about some deletions related to your account. 

         

        The email address on the second screenshot is a confirmed Dropbox domain. 

         

        As for the second screenshot it looks like an Email Header or an Internet Header which is usually related to the metadata that accompanies every email and contains detailed information.

         

        I hope this helps!

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