Forum Discussion

cvanwyk7's avatar
cvanwyk7
New member | Level 2
2 years ago

Security Code not working, says it's invalid.

Hi. I've installed dropbox app on my new phone and need to access it from my work account. I entered by login credentials and received the 6-digit security code, but when it enter it (correctly), it says that it is an invalid code. I've tried this on both my phone and PC, with the same result. I've also read the article here (https://www.dropboxforum.com/t5/Settings-and-Preferences/Verification-code-not-working/td-p/532415) with linked article inside and can confirm all of that has been confirmed in place. I've also entered the security key within 15 seconds of requesting it, so time to entry could not have been an issue.

 

Please help me here as I need this to do m work.

 

Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey cvanwyk7, let's see what we can find together here! 

     

    Would it be okay for me to reach out via email, in order for us to have a closer look? Let me know and I'll be happy to open a ticket on my end for you.

     

    I'm suggesting the ticket route, since we might need some account-specific info, so it should be safer.

     

    Let me know more!

    • harleymac1's avatar
      harleymac1
      Explorer | Level 3

      I have the same problem. I have read everything I can but nothing has given me the right solution. I do not have two-factor authentication on my desktop and my dropbox still works there and on my old phone. However I cannot link to it on my new phone. It keeps telling me that the code is invalid. I am really fed up with this! It would be great if you could help!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Sorry to hear same thing’s happening to you, harleymac1

         

        Did you reinstall the Dropbox app on your mobile device, and you still get an error that the code’s not valid?

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