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bertzander's avatar
bertzander
New member | Level 2
8 years ago
Solved

[security] Got a Dropbox security code email, but 2-factor verification is *off*. Reasons?

Hey

 

I received the following email yesterday, sent to the email address used for registering my Dropbox account:

 

Hi [first name]

[6-digit code] is your one-time Dropbox security code.

Happy Dropboxing!
- The Dropbox Team

 

However, 2-factor authorization is turned off for my account. I just checked it again, 2FA was, and still is, disabled.

 

A cursory glance at the source suggests the email was sent by Dropbox. I know sender addresses can be spoofed, but the URL in the email was the real one, so I don't see a reason to believe it's a scam/phishing mail.

 

My question is then:

 

Are there any other cases (other than on accounts with 2FA enabled) when Dropbox would send a one-time security code by email?

account access
security
  • Jane's avatar
    Jane
    8 years ago
    Hi again to all, I have some more info to share with you on your security-related inquiry that will shed some light on why you received this email from us. 
     
    I can confirm that the email that you have received is a legitimate email from Dropbox. You were sent this message because you have recently attempted to log in to your account. You will need to enter this verification code to complete the sign in process.
     
    We have implemented this to prevent abuse on your account. If you continue to receive these emails and you are not attempting to log in, we would recommend changing the email address connected to your account and securing your account by doing the following:
     
    #1. If you haven't done so already, you can change your Dropbox account password, which you can do by clicking this link & following the on-screen prompts.
     
    (Note: Dropbox recommends strong passwords that are not used for any other website or service. Once you change your password, the change will become effective immediately on all computers and devices linked to your account.)
     
    #2. For added security, we recommend that you enable two-step verification, which protects your account even if your password is compromised. Once enabled, Dropbox will require a six-digit code in addition to your password when signing in to the Dropbox website or linking a new device. 
     
    When it comes to the open ticket you had submitted Jdzaffuto, I’ve located your open support request on our system & I’ve made sure to reply to you there. Whenever you find some time, please check your inbox for my latest email & let me know here in case you’re unable to locate this reply. 
     
    Of course, if any of you is having trouble logging in or if you have any further questions, please let me know here & I’ll make sure to reach out on my end to anyone having additional questions or concerns!
     
    [Mod edit 2023, edited Help Center link]

22 Replies

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  • Tuan510's avatar
    Tuan510
    New member | Level 2
    8 years ago

    I also have a login issue but it on my other account which is [personal information removed by moderation for security reasons] can you please send me a code too?

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey Tuan510, as this an account-specific inquiry, it would best be handled through our Official Support channel. I’ve located your open discussion on our system & I can see that it’s currently in our team’s specialists’ inbox, so you can expect a rely on the matter soon. 
     
    I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks!
  • quanta's avatar
    quanta
    New member | Level 2
    8 years ago

    I want to turn this off too,  

    I have a hp printer that can't loginto dropbox but can enter securty codes 

    How do I fix this? if I cant both are useless 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey quanta, did you recently attempt to log in to your account? If so, then you’ll need to enter this verification code to complete the sign in process. How is your printer connected to your Dropbox account? Can you confirm that you have access to your email address?

    Any detail you could include on the matter here would be very helpful & thanks in advance for taking the time to gather these details for me! 

  • jkproctor's avatar
    jkproctor
    New member | Level 2
    8 years ago

    Trying to login with HP printer with 2fa turnnerd off howerver I keep getting a security coded to finish loggin in.  HP printer has no setting to enter security code.  

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey jkproctor, I’ve moved your post under this discussion, as this has been reported before on the Community. Have you been able to resolve your concern on your end? 
     
    If you’re still facing this issue, would you mind sending me the details I had asked quanta above, in order to follow-up with you a bit more closely? Thanks in advance & I’ll be awaiting your next message! 
  • shieldstd's avatar
    shieldstd
    New member | Level 2
    8 years ago

    Yes, I'm having the same issue. 2fa is turned off. I'm logged into Dropbox on my PC. I try to add details to my HP printer. I receive a notice within Dropbox to use this code to continue, but I can't enter it into the printer.

    What is the resolution?

    Google Drive lets you authenicate the printer from within your account on your computer.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey there (shieldstd), as we can only proceed with account-specific matters via our Official Support channel (& it's highly likely that I’ll need to forward your request to a specialized colleague, who’ll further investigate whether this is possible), I’ve made sure to reach out to you on my end, since I couldn’t locate an open support request on our system.  
     
    Whenever you have some spare time, please have a look at your inbox for my email & I’ll make sure to promptly follow-up with you asap. Thanks again for checking in with us on the Forum & I’ll be awaiting your next email! 
  • UMFClass2019's avatar
    UMFClass2019
    New member | Level 2
    7 years ago

    Good day! I am trying to log in my class' dropbox account from a new device and I am prompted to enter a 6 digit code as a second step to be able to go further, now when I log in to that same account from an old device the 2 step verification is disabled. In addition, when I try to access the email address inbox linked to the dropbox account (gmail address) in order to find the code, I am told "this account doesn't exist". 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there (UMFClass2019), please accept my apologies for the slight delay in getting back in touch with you. I’m just checking back on progress on the matter, have you been able to resolve this concern on your end? 
     
    If you still need assistance, please do let me know on this discussion here & I’ll make sure to get back in touch with you on my end (i.e. via email), as we’ll need some sensitive account-specific info to further address this inquiry. Thanks in advance for the time you're devoting on that & I’m wishing you a fruitful & creative New Year ahead! 

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