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jessicaemking's avatar
jessicaemking
New member | Level 1
1 year ago

Seems like I have 2 Dropbox accounts under 1 email address

Hi, It seems I have 2 DropBox accounts but one email login.  I subscribe to a plan and pay monthly, the bills going to my gmail address, but after I logged in today it reverted me to an old (free) ...
account access
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey jessicaemking, thanks for joining the Dropbox Community.

An email address can only be associated with one Dropbox account, so let's see what we can find to get to the bottom of this.

How are you paying for your Dropbox subscription? Is it with a credit card or through iTunes/Google Play?

If it's with a credit card, try looking up the billing info here to see the email address associated with the account; is it the same as the one the free one is under?

Let me know what you find.

jessicaemking's avatar
jessicaemking
New member | Level 1
1 year ago

Thanks Hannah for your reply.  I pay via PayPal, and the invoice is sent to the same mentioned email address, which is why it’s so odd. The same email address I can only access the free account is the same email address I receive the PayPal invoice. Any ideas? 

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