Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

jessicaemking's avatar
jessicaemking
New member | Level 1
1 year ago

Seems like I have 2 Dropbox accounts under 1 email address

Hi, It seems I have 2 DropBox accounts but one email login.  I subscribe to a plan and pay monthly, the bills going to my gmail address, but after I logged in today it reverted me to an old (free) ...
account access
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey jessicaemking, hope you don’t mind me jump in. Can I open a new ticket for you, so that we can check this further? I can message you to the email address you see here.

jessicaemking's avatar
jessicaemking
New member | Level 1
1 year ago

Yes please Nancy, I would love some help with this! I'm not sure where you are pointing to with the last link, it opens my (free account) settings, but the email registered here is fine. Thank you :)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi again, Jessica! 

    I just sent you an email, so I'll see you there.

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!