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JamieHMD's avatar
JamieHMD
New member | Level 2
8 years ago
Solved

Setting up Smart Sync - not working

Hello all,

I'm trying to setup smart sync on a windows 7 64 bit desktop.  The problem I'm getting is right after it's done installing I get this box that flashes on the screen "Windows requires a digitally signed driver" . Then I click on the dropbox icon and it says Smart Sync is experiencing an issue... , and then dropbox proceeds to start downloading every file.

Things I've tried, I disabled the anti virus, I've ran the intall program as as admin, I've set the computer to online only, I went into GPedit and regedit and told the system to ignore the driver signing.  I'm at a loss.

Please help, thank you

desktop
FAQ
security
Team admin

5 Replies

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  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey JamieHMD, thanks for reaching back out to me here & I hope you’re having a great day so far!
     
    As I’s I’d like to help you on that as much as possible, I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure to reply to you there. This way, I’ll send you the most appropriate next steps based on the info I have on my tools & help you reach a resolution as quickly as possible. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
     
    Thanks again for your detailed message & I’m looking forward to hearing back from you! 
  • JamieHMD's avatar
    JamieHMD
    New member | Level 2
    8 years ago

    The same thing happened with that installer, it downloads, installs perfectly, i login, select online only, then I get the driver error, then it has a problem connecting to smart sync and starts downloading all the files locally 

  • JamieHMD's avatar
    JamieHMD
    New member | Level 2
    8 years ago

    Thank you, that update fixed the problem.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Glad to hear it Jamie, have a great week ahead!

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