Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

hohok98's avatar
hohok98
Explorer | Level 3
2 months ago

Someone accessed my Dropbox account and all my files are gone

my dropbox has ben hack, all files is gone. in my PC the file is chage offline files into cloud file automaticly. ini dropbox web its dissapear all, but the uses of storage idicated there is my files...
account access
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Sorry to see that this happened to you, hohok98.

Since your account reports that you're using some space, but you can't find your files in your 'all files' page, can you check your backups page, to see if you can locate your files there?

If not, since this is a sensitive issue, I would suggest that you contact our support team.

To do that:

  1. Open a private browsing/incognito window and go to this page.
  2. Provide your contact info and describe your issue.
  3. Click "Send".

 

Once you get your ticket number, please send it to us here as well.

Thanks.

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions