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Forum Discussion

phla's avatar
phla
Explorer | Level 4
3 months ago

Someone accessed my Dropbox account and I can't get help

Dropbox Plan Professional Are you a Team Member or Admin? No Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Phone, tablet, ...
null
account access
security
two factor authentication
Anuj3's avatar
Anuj3
New member | Level 2
3 months ago

Hii , i have been hacked as well by the exact same person on 21/09/2025, if you guys got any solutions please let me know 

    • Buro Steel Framing's avatar
      Buro Steel Framing
      Explorer | Level 3
      3 months ago

      Hello, my ticket number is 25494658. I still haven't received a response regarding the recovery of my files. Someone is extorting me a $1,000 ransom to get them back. I need a solution from the Dropbox team!

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 months ago

        The only people who can help are the support team on the ticket. 

        Note that if they are permanently deleted (i.e. you have no recovery showing at http://www.dropbox.com/home when you show deleted items) they cannot help I'm afraid. 

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